LNC DATA supports dental practices at three levels of coverage. Each exists for a different kind of work, and knowing which one applies is the fastest way to get the right help.
1. Onsite service — SF Bay Area and up to a 4-hour drive
We travel for work that physically has to happen in the building. Our onsite radius covers the San Francisco Bay Area — Concord, Walnut Creek, Lafayette, Danville, San Ramon, Dublin, Pleasanton, Oakland, Berkeley, San Francisco, San Jose, the Peninsula, the North Bay and the Tri-Valley — plus any practice within roughly a four-hour drive.
Onsite work includes:
- Carestream Dental service calls that need hands-on access to the unit
- New equipment installation and operatory hardware setup
- Practice relocation — decommissioning, transport and re-installation
- Physical server installation, racking and storage setup
- New office builds, structured cabling and network infrastructure
- Display, monitor and treatment-room TV installation
2. Regional remote support — California, Nevada and Arizona
Day-to-day support is delivered remotely, and our regional coverage is California, Nevada and Arizona. This is the full managed service: monitoring, helpdesk, patching, imaging workstation support and everything else that does not need a technician in the room.
Most tickets are resolved this way. When a problem genuinely needs hands on the machine, we say so rather than burning time on remote attempts.
3. Nationwide remote services — anywhere in the United States
Some of what we do is entirely location independent, so we can deliver it to any practice in the country:
- Backup system design and implementation — encrypted, verified and test-restored
- Cybersecurity — Huntress managed EDR with 24/7 human threat hunting
- Carestream Dental remote assistance — imaging and software troubleshooting delivered remotely
If your practice is outside California, Nevada or Arizona and you need backup, security or Carestream software help, we can still work with you.
Which level applies to you?
If you are unsure, describe the problem and we will tell you whether it is remote or onsite work — including when something we would normally handle remotely actually needs a site visit.